* Finding Items
* Is it safe
to use my credit card?
* How do I purchase
gifts?
* Does Costume
City charge sales tax?
* Using the Shopping
Cart
* Proceed to Checkout
* Entering a Shipping
Address
* Selecting a
Shipping Method
* Method of Payment
* Reviewing and
Submiting Your Order
* Tracking Your
Order
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| At Costume City, there are many ways you can shop,
and they are all fun! |
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| Finding
Items |
| First locate the product you want by entering a keyword in the search
box, by clicking a category on top navigation bar, or by clicking a theme
on your left-hand corner. |
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| Is it safe to use my credit
card? |
Costume City's servers use industry-standard security measures, including
SSL (Secure Sockets Layer), an advanced encryption technology. This technology
safeguards your personal information and guarantees privacy. If you would
like more information about our credit card security policies, please read
more about credit card security in secure shopping
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| How do I purchase gifts? |
| You can use Costume City to ship gifts directly to your loved ones! During
the checkout process, simply indicate where you'd like your items sent.
We'll even gift-wrap the order and give you the opportunity to include a
personalized message on a gift card. Your beautifully wrapped gift can arrive
at your recipient's door in as little as two days! |
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| Does
Costume City charge sales tax? |
| State laws require a Washington-based business (such as Costume City)
to collect sales tax on orders shipped to Washington addresses. In our case,
the amount of sales tax collected is based on the tax rate for the City
of Commerce, Washington. We are currently not required to collect sales
tax on orders shipped to residents of any other states. |
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| Using
the Shopping Cart |
| Using the Shopping Cart is easy. Once you have found an item that interests
you, simply click the "Order" button. This button can be found on any item's
detail page, to the right of the price information. When you have finished
adding items to your Shopping Cart, click the Shopping Cart icon on your
top-right hand corner. If you wish to buy multiple quantities of an item
you have placed in your Shopping Cart, change the number in the "Qty." box.
Be sure to click the "Update" button at the bottom of your list of Shopping
Cart items to confirm any changes. If you wish to delete an item in your
Shopping Cart, click the "ok" button under the delete column that appears
to the extreme right of any item in your Shopping Cart. Click the Back To
Shopping button if you have more items you wish to buy. |
| |
| Proceed to Checkout |
| Take a moment to review all of the items you' ve placed in your Shopping
Cart. When you're ready to place an order for everything in the "Shopping
Cart", click the "checkout" button. You will be taken to the first page
of the order form. |
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| Entering a Shipping Address |
| Tell us where you would like to ship your order. We are now working on
gift-wrap and basket section for your convenience. When available, please
let us know if any of the items are to be gifts. You'll be given a chance
to order gift-wrap, basket and add a note. |
| |
| Selecting a Shipping Method |
| Consider how quickly you would like to receive
your order and choose a shipping method. You can estimate total delivery
time by adding the shipping time for the method you choose to the availability
time of the item. If we have the item you have ordered in stock, you can
expect the items to be shipped within 24 hours after placing your order.
If the item has to be ordered from the licensees or/and manufacturers, you
can expect your order to be shipped within 2 weeks as long as available.
If several items in your order have varying
availabilities, you will either receive an e-mail and/or be given the
choice of waiting to ship until your entire order (including not-yet-published
items) is ready or shipping items as they become available. This second
option involves additional per-shipment fees. Please note that if you
choose to wait until your entire order is ready, we may still send your
items in separate boxes, which will not affect your shipping charge. |
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| Method of Payment |
| Let us know how you would like to pay for your order. We accept American
Express, Discover, MasterCard, Visa, or a check, money order, or cashier's
check denominated in U.S. dollars and drawn on a U.S. bank. All orders must
be prepaid. If you're paying with a credit card, enter the number without
spaces or dashes. |
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| Review and Submit Your Order |
| Check the accuracy all of the information you provided and make any necessary
adjustments. When you are ready, click the Place Your Order button to submit
your order. Once you've placed your order, you'll reach a page that reads
"We've received your order. Thank you for shopping at CostumeCity.Com!"
We will then send you an e-mail message confirming your order. We will send
you another e-mail message at the time of shipment. |
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| Tracking
Your Order |
| Your tracking url will be included in your order confirmation Email. Simply
click the url. It will prompt to your order status page. You may also email
us. |
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