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We carry the highest quality products and offer the
best level of service possible. Your satisfaction is our number one concern.
To return or exchange an item, please follow our return policy as outlined
below:
• First, you must obtain a Return Authorization Number by contacting
our office via email within 5 days of receiving your items. We cannot
process your return without that number.
After you notify us to request a Return Authorization Number you should
receive an email reply, with that number, within 2 business days. If you
return a product without your Return Authorization Number written clearly
on the top of your package, your return will not be accepted and it will
be returned to you.
• All returned merchandise MUST be in its original, new condition.
Please do not remove any tags or dispose of the packing slip or shipping
box until you are satisfied with your purchase. Unworn or unused items
that have been opened will be subject to a 20% re-stocking fee.
• Garments (including jackets, costumes, coats, clothing, and gloves)
that have been worn or items that have been used will not be accepted
for exchange or refund. Please DO NOT return worn or used costumes.
• We do not accept returns on items after 5 days of your receiving
the original shipment and there are no refunds or exchanges on custom
orders.
• All sales shipped outside the USA are FINAL. We do not give refunds
or allow exchanges on items shipped outside the USA.
• It is the customer's responsibility to ship an item back to Costume
City for return or exchange. That's why it is very important to make sure
you ordered correctly, that you have chosen the right item, the right
size item and that your quantities are correct.
• Shipping charges can only be refunded up to $7.00 if the return
is due to our error - please return by regular ground.
• We recommend you ship your return items via UPS or insured Parcel
Post with "signature confirmation of delivery" for your protection.
We can not be liable for packages lost in transit.
• After we've received your returned item, it will take 1-2 weeks
to process. If using a credit card, refunds will be credited to your account.
If paying by check or money order, a refund check will be mailed to you.
• Important! When you receive your package, DO NOT open the box with
a sharp object! Costume City will NOT accept returns on items that have
been cut with a knife while opening the box.
Returning Address:
The Costume City, Inc.
641 Strander Blvd.
Tukwila, WA 98188
Tel : 800-522-4031 (Toll Free)
Request return authorization at:
help@CostumeCity.com
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