We carry the highest quality products and offer the best level of service possible. Your satisfaction is our number one concern. To return or exchange an item, please follow our return policy as outlined below:

• First, you must obtain a Return Authorization Number by contacting our office via email within 2 days of receiving your items. We cannot process your return without that number.

After you notify us to request a Return Authorization Number you should receive an email reply, with that number, within 24 hours. If you return a product without your Return Authorization Number written clearly on the top of your package, your return may not be accepted and it may be returned to you.

• Orders can be returned within 5 days of receipt if the item is unused, in original condition, and with all the original packaging. 20% restocking fee may apply on all returns. Actual shipping cost incurred will not be refunded.

PLEASE NOTE: Due to the extreme seasonality of halloween costumes, we do not accept returns from October 15 till December 31, 2009. You may exchange items purchased during this time for items of equal value. We can not be responsible for items that are sold out.

• Any return received with missing items or without original packaging will not be credited. Please DO NOT return worn or used costumes.

• We do not accept returns on items after 5 days of your receiving the original shipment. There are no refunds or exchanges on custom orders.

• All sales shipped outside the USA are FINAL. We do not give refunds or allow exchanges on items shipped outside the USA.

• It is the customer's responsibility to ship an item back to Costume City for return or exchange. Please make sure when you are ordering that you have chosen the correct item, the correct size and that your quantities are correct.

• Shipping charges can only be refunded up to $7.00 if the return is due to our error.

• We recommend you ship your return items via FedEx or insured USPS Parcel Post with "signature confirmation of delivery" for your protection. We can not be liable for packages lost in transit.

• After we have received your returned item, it may take up to one week to process. If you purchased using a credit card or PayPal, refunds will be credited to the same credit card or PayPal account only. If you purchased by check or money order, a refund check will be mailed to you.

• Important! When you receive your package, DO NOT open the box with a sharp object! Costume City will NOT accept returns on items that have been cut with a knife while opening the box.

Returning Address:

The Costume City, Inc.
641 Strander Blvd.
Seattle, WA 98188

Tel : 800-522-4031 (Toll Free)

Request return authorization at:
service1@CostumeCity.com